Customer Benefits

1. Bridge between corporate, plants and suppliers
2. Bridge between business processes
3. One expert point of contact between the plant and all suppliers
4. Assurance of correct incoming and outgoing data formats
5. Explain to suppliers how the Customer’s EDI program operates
6. Can suggest an appropriate course of action to resolve problems
7. Can guide the supplier in establishing the appropriate connectivity method/mailbox
8. Resolve connectivity issues, track documents and reconcile data
9. Project implementation follow-up to maintain progress and momentum

1. One expert point of contact between supplier and all plants to whom they ship
2. Advise the suppliers on modifications to their EDI/business applications
3. Advise the suppliers on modifications to their business procedures
4. Suggest an appropriate course of action to resolve problems
5. Resolve data issues
6. Resolve VAN/Connectivity issues
7. Resolve business and integration problems
8. Work with suppliers’ programmers or IT staff to resolve EDI/network issues